Jonathan S. Trainum
Jonathan Trainum is the founder and president of Napoleon Taxi. Mr. Trainum is a dedicated father and outspoken leader. He cares about RVA’s transportation options and is always analyzing/ improving some part of Napoleon’s service.
Who We Are
Napoleon Taxicab Service, LLC was created in December, 2007 by Jonathan S. Trainum (who had spent over 7 years working in Richmond’s cab industry). With drive, determination and a commitment to all of RVA’s communities, he decided to build a reliable Taxi Service that customers would be proud to use. He created Napoleon on his belief that clients should only need one number saved to always get the most efficient service, and that number is “804-354-TAXI"
Our mission is to provide safe, reliable transportation with a strong emphasis on customer service. As the customer, you are the lifeline of our business and we will do whatever possible to exceed the level of service you were expecting. Feedback, whether in the cab or by contacting us directly, helps make us the best in Richmond and is highly encouraged. Thank you for giving us the opportunity to earn your loyalty!
The following is displayed in our office for our drivers to observe. We take pride in our customer service and every driver is to follow this creed:
– The CUSTOMER is our reason for being here!
– Constantly look to improve quality and add value to the service our customers receive.
– It takes months to find a customer, seconds to lose one!
– Always be courteous and polite during each customer contact.
– Always do more than expected when handling a customer’s problem.
– NEVER PROMISE MORE THAN WE CAN DELIVER!
We are constantly adapting to remain the premier provider of Taxicabs in Metro Richmond. We were the first local taxi service to utilize computerized dispatching software and security cameras in every vehicle. With our loyal customers, corporate accounts and focus on implementing solutions for our clients, Napoleon has endless potential in RVA!